REFUND POLICY

This page describes how your personal information is collected and used when you visit or make a purchase from www.raarea.shop (the “Site”).

What do we collect about you?

When you visit the Site, we automatically collect certain information about your device, including details of your web browser, your IP address, and your city name (“Device Information”).
We collect information using the following technologies:
  • Cookies: Cookies are small data files placed on your device or computer, often containing an anonymous unique identifier. For more information about cookies and how to disable them, you may adjust your browser settings anytime.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect personal details including your full name, billing address, shipping address, payment method type, email address, and phone number.
Important: We do not collect or store your full credit or debit card numbers. All card payment details are securely held and processed by our authorized Payment Gateway and are never shared with us. We refer to this checkout and contact data as “Order Information.”
In this Privacy Policy, “Personal Information” includes both Device Information and Order Information.

How do we use your information?

We use your Order Information primarily to:
  • Fulfill and process orders placed on the Site
  • Arrange delivery and shipping services
  • Send order invoices, confirmations, and updates
  • Communicate with you regarding your orders, inquiries, or support requests
  • Screen orders for potential risk, fraud, and unauthorized transactions
  • Send product updates or promotional information only if you have explicitly subscribed to our marketing communications
We use your Device Information to:
  • Detect and prevent potential fraud and security risks (including your general city location)
  • Improve, optimize, and maintain our website performance
  • Generate anonymous analytics on how visitors browse and interact with our Site
  • Measure and improve the effectiveness of our marketing and advertising campaigns

Do we share your information?

We only share your name, shipping address, and phone number with our trusted local and international shipping service providers solely for the purpose of delivering your order within Ghana and abroad.
We will not sell, rent, or share your personal information with any third parties for their own marketing purposes.
We may disclose your Personal Information only when required:
  • To comply with applicable laws and regulations in Ghana
  • To respond to legal requests, court orders, or government authority inquiries
  • To protect our legal rights, business operations, and user safety

Do we track you?

We do not use advanced tracking for personalized cross-site profiling. We only use basic cookies for website functionality, security, and anonymous analytics.

Your Information Rights

Under applicable data protection laws in Ghana, you have the right to:
  • Access the personal data we hold about you
  • Request correction or update of your personal details
  • Request deletion of your personal order and account information
If you wish to exercise any of these rights, please contact us using the contact details below.

Data Retention

When you place an order on the Site, we retain your Order Information for internal record-keeping, order support, and legal compliance purposes. We will only delete your personal data upon your formal request.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or legal and regulatory obligations in Ghana. Your continued use of the Site after policy updates constitutes acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or feedback about our privacy practices, please contact us at:
feedback@horseoutlets.shop